Founded in 2015 in Hong Kong, with the mission to maximize human learning ability with personalized learning, Snapask connects students to quality tutors for instant 1-on-1 learning support. Our technologies optimise students' learning experience with efficient and accurate tutor matching, content recommendation and learning data visualisation. Snapask is now in 8 markets in Asia including Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Indonesia, Japan and South Korea, supporting over 3 million students with over 350,000 qualified tutors from top universities.
You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the local market.
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Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders.
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Onboard both Tutors and Students by setting their tutorial and usage behavior.
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Ensure that customer inquiries and issues are promptly and adequately resolved in the local market.
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Manage your leading projects and relevant stakeholders to create more values towards Snapask users.
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Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience.
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Good analytical skills to monitor database for supply and demand insights.
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Drive student's and parent's purchasing behaviours by understanding the ideal customer profile and the buyer's journey.
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At least 2 years of experience relevant to sales operations and/or customer service (with start-up would be a plus).
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Be able to empathise with others and imagine what it's like being in another person's shoes.
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Be detail-oriented, proactive and have the drive to meet the needs of those around you.
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Able to communicate effectively in spoken and written English.
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Good with numbers and be equipped with a growth mindset.
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Have a high ownership of tasks, projects, and initiatives to constantly improve our product.
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Click the APPLY button below to send us an email.
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Be sure to attach your latest resume and a letter of intent, as well as your latest portfolio if you are applying for a design related position.
