Customer Success Team

Customer Success Associate

Customer Success | Customer Service | Customer Support | Customer Acquisition | CRM | Operations
Kuala Lumpur, Malaysia


Founded in 2015 in Hong Kong, with the mission to maximize human learning ability with personalized learning, Snapask connects students to quality tutors for instant 1-on-1 learning support. Our technologies optimise students' learning experience with efficient and accurate tutor matching, content recommendation and learning data visualisation. Snapask is now in 8 markets in Asia including Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Indonesia, Japan and South Korea, supporting over 3 million students with over 350,000 qualified tutors from top universities.

We are looking for a highly personable individual with an interest in education to be our Customer Success Sales Associate. If you have excellent communication skills and a strong drive to achieve business goals with creative methods, we would like to meet you.
Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

What you can expect to do

Selling and promoting our product to existing users via Whatsapp, phone, email and our in-app communication channel

Establish and maintain long term rapport with students and parents

Handle basic business operations such as replying to sales inquiries

What we value

2-3 years experience in telesales/sales experience

Good communication and listening skills, detail oriented and well organised

High-level of self-discipline in following up sales inquiries

Strong passion in education and sales-motivation

Strong command of both spoken and written Cantonese, Mandarin, English and Bahasa Malaysia

Good with numbers and be equipped with a growth mindset

Strong ability to work independently as well as in a team

Takes initiative

Years of working experience

At least



Additional information

How to apply

Click the APPLY button below to send us an email.

Be sure to attach your latest resume and a letter of intent, as well as your latest portfolio if you are applying for a design related position.