Customer Success Team

Customer Success Associate (Malaysia)

Customer Success | Customer Service | Customer Support | Customer Acquisition | CRM | Operations
Kuala Lumpur, Malaysia


Founded in 2015 in Hong Kong, with the mission to maximize human learning ability with personalized learning, Snapask connects students to quality tutors for instant 1-on-1 learning support. Our technologies optimise students' learning experience with efficient and accurate tutor matching, content recommendation and learning data visualisation. Snapask is now in 8 markets in Asia including Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Indonesia, Japan and South Korea, supporting over 3 million students with over 350,000 qualified tutors from top universities.

You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the local market.

What you can expect to do

Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders

Onboard both Tutors and Students by setting their tutorial and usage behavior

Ensure that customer inquiries and issues are promptly and adequately resolved in the local market

Manage your leading projects and relevant stakeholders to create more values towards Snapask users

Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience

Good analytical skills to monitor database for supply and demand insights

Drive student's and parent's purchasing behaviours by understanding the ideal customer profile and the buyer's journey

What we value

At least 2 years of experience relevant to sales operations and/or customer service (with start-up would be a plus)

Be able to empathise with others and imagine what it's like being in another person's shoes

Be detail-oriented, proactive and have the drive to meet the needs of those around you

Able to communicate effectively in spoken and written English. (a third language a plus)

Good with numbers and be equipped with a growth mindset

Have a high ownership of tasks, projects, and initiatives to constantly improve our product

Years of working experience

At least



Additional information

How to apply

Click the APPLY button below to send us an email.

Be sure to attach your latest resume and a letter of intent, as well as your latest portfolio if you are applying for a design related position.